Terms & Conditions

Posted April 3, 2026

The Terms and Conditions listed below are the terms we have chosen to govern our relationship with you (the “Customers”) and us (“Storage Sweet Spot LLC”) concerning all business interaction and usage of all our services, both online and in person. By visiting and using our website and online account, you agree to our Terms and Conditions. These terms may be updated from time to time. In such cases, you may receive notification of the amended terms that will take precedent and supersede all previously posted terms.

1. General Information

These Terms and Conditions outline the entire agreement between you and us. What is depicted in these Terms and Conditions supersede any verbal communication or written correspondence previously, presently and/or in the future. The Terms and Conditions on this page is the final governing authority over you and us.

We would like every college student to have a great moving experience. On the other hand, if you do not agree to our Terms and Conditions, we ask that you do not request our services. If you do agree to our Terms and Conditions, we look forward to serving you during this exciting time in your life!

If you choose to continue to move forward in receiving our services while not abiding by our Terms and Conditions, we reserve the right to terminate our services to you at any time as we deem appropriate. If our services are terminated due to violations on your part to our Terms and Conditions, you agree to not hold us liable for any losses that may occur as a result, including your time, money and/or belongings.

We will always direct you back to these Terms and Conditions to solve any dispute, misunderstanding and/or question you have regarding our business. These Terms & Conditions are provided to you at all times and can be viewed at any time on our website. We offer these Terms & Conditions to prepare you in advance with what you can expect if you choose to accept our services.

Our failure to enforce any right of these Terms and Conditions will not provide a waiver of these listed terms between you and us. If any section of these Terms and Conditions are found to be invalid in jurisdiction, you nevertheless agree that the court should try to give effect to our intentions as portrayed in our provisions, and that the governing provisions of our Terms and Conditions remain in full force and effect.

2. Privacy

We take all means necessary to protect your privacy. Our Privacy Policy describes how we use the data we collect while you use our services on our website. You can view our Privacy Policy at any time on our website.

3. Mobile and Other Devices

You agree that the use of our website is offered free of charge; however, your carrier’s normal rates and fees still apply and remain under your responsibility. You agree that you are responsible for the costs incurred by performing actions, including text messaging and data usage operated by yourself on your devices while receiving our services.

You agree that by providing your email address and phone number to us, you will receive electronic communications, including phone calls, order confirmations, reminders, service updates, delivery details and more information/communication as deemed appropriate for the services requested. You agree that you fully expect to receive such communications from us while our services are taking place and will stay connected through these electronic communications between us. After your service is complete, you can opt out of receiving emails at any time by clicking the “Unsubscribe” button.

4. Security Standard Agreement

The security of our customers, business affiliates and the general public are a top priority to us. With that in mind, you agree to apply by our security standards:

• You will not provide false information about yourself.
• You will keep all information that you provide for our services accurate and up-to-date.
• You will not provide information of anyone other than yourself, including not providing information for anyone else without their permission.
• You will not use or request our services if you are under the age of 13.
• If you are under the age of 18, we will require consent by a parent or guardian

5. Disclosure of Your Identity

We may disclose any information we have received about you (including your identity) to the appropriate governing authorities upon recognition of any investigative work regarding your use of our website and/or services. Such information will be provided to identify and bring legal action to the person who is interfering with the security of our rights and property. We reserve the right to enforce our own security measures that will comply with applicable law, regulation, legal processes and governmental requests.

You acknowledge and agree that we may access and disclose the information we have about your identity when doing so in order to comply with legal processes and assisting with investigative work that ensures the safety and security of all of our business affiliates, customers and the general public.

6. Amendments

Our Terms and Conditions may need to be amended, in which case, the amended provisions will be posted in place of the previous statements. The posted date of the amended terms will show above the Terms and Conditions’ statements at all times for you to know when our statements were last amended.

Your actions to continue using our website and/or services is your consent that you agree with our Terms and Conditions and our Privacy Policy.

7. Termination of Service

You agree that we may immediately terminate our services to you and correspondingly terminate any further payments if there is significant security risk found while offering you service or if jeopardizing actions were taken on your part, leading us to make a good faith decision to end our services to you (in order to take the security measures that we deem appropriate). When we deem it appropriate to revoke our services to you due to safety hazards that you have created, you agree that you are automatically forfeiting your rights to retrieve your belongings, and you will not hold us liable for any refund, costs or continued service to you.

We take all means necessary to provide a great experience for our customers; therefore, if you choose to engage in illegal or prohibited activity as defined by the governing law of the United States of America, you agree that we reserve the right to end our services to you at any time in order to best protect our business affiliates, customers and the general public.

8. Third-Party Matters

You agree to indemnify and hold us, our predecessors, successors in interest, representatives and business affiliates harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against us by any third party due to or arising out of or in connection with your use of our website and/or services.

You agree that there shall be no third-party beneficiaries to this agreement.

You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any dealings with a third party.

You agree that we are not responsible in any way for any damage or loss caused by or in connection with use of or reliance on any website and/or online resource.

9. Modification of Services

We reserve the right to modify the website with or without notice. You agree that we will not be held liable to you or to any third party for any modification of our website and policies. You also agree that modifications of our services is completely appropriate as long as it is clearly updated, stated and posted on our website with or without your awareness.

10. Services

You acknowledge and agree that we offer an all-in-one service package to you, which consists of moving, storing and delivering your belongings during a specific time period. You agree to our use of trusted business affiliates, companies and facilities to ensure your belongings are adequately stored and transported. You agree that we will not be liable for your belongings while the items are under the care of a third party company, including storage facilities and moving services. You acknowledge and agree that we never have your belongings in our physical possession, and therefore, we are exempt from the omissions or acts by our third-party business affiliates.

11. Booking

You acknowledge and agree that you will pay the required $40 booking fee with a credit card before you receive any services. You acknowledge and agree that we do not take cash or checks. You acknowledge and agree that this $40 fee is a non-refundable payment in all circumstances expect if we are unable to provide you service do to any uncommon, unforeseen instances. Only if the service is not carried out due to our inability to provide it, your $40 booking fee will be refunded. You agree that you will not hold us liable for not performing our services to you in such cases that are rare, uncommon and unforeseen instances, including national emergencies, severe weather preventing our service execution and any other instance that we deem in good faith will keep us from carrying out the service. In these uncommon instances, you agree that the service may need to be rescheduled if at all possible. If there is no agreeable reschedule day between you and us, you agree that the services may need to be terminated, and you may need to find assistance at your own expense, while not requiring any funds from us.

12. Entry Errors

You agree that you will need to provide personally identifiable information in order to receive our services, including your name, phone number, email address, mailing address, university attending, and any other information deemed appropriate to provide you with our services. You agree that we are not responsible for any entry errors that you submitted that could lead to misplaced deliveries and/or additional fees incurred to you. You agree that you will not hold us liable for misplaced deliveries that were a result of your entry errors, and therefore, you agree that you will remain in consistent communication with us all the way up to the time of your delivery to prevent any losses from occurring at your own cost.

13. Missed Appointment

In order to receive our service, you agree to meet our movers on your scheduled pick-up/delivery day at the pick-up/delivery address you provided to us when you booked online. You acknowledge and agree that a “Missed Appointment Charge” of $75 will be required if you miss the scheduled pick-up and/or delivery time previously agreed between you and us. You agree that your pick-up and/or delivery time and day is scheduled for you to meet our movers and give them access to pick-up or deliver your belongings.

14. Reschedule

You agree that you will accept the appointment time provided for your pick-up and/or delivery, and you will notify us at least 48 hours (2 full days) before your scheduled appointment time if you are not able to make the appointment and need to reschedule it. If this is the case, you agree that you will try to find a suitable time with our team to meet the movers on pick-up day if there are any additional time slots available that same day. You agree that you will not have the option to reschedule your appointment time if it is within 48 hours (2 full days) of your already scheduled appointment.

In the case that you are not able to reschedule due to the timeframe being within 48 hours of your pick-up day, you agree that you will find a trusted individual to stand in your place to meet the movers and sign off on your items. You agree that if you are not able to find a trusted individual, you will need to pay a $75 “Missed Appointment Charge.”

You agree that you and/or your trusted individual you have chosen to take your place will not leave your belongings in any public hallway, area or lobby. You agree that we are not responsible for your belongings, and we will not be liable for unsupervised items. You agree that we will not take your belongings unless someone is present to meet our movers.

15. Additional Charges due to Rescheduling

You agree that when the movers arrive for your pick-up day, and you are not finished packing due to any given reason, you will be charged a “Reschedule Appointment Charge” of $75. You agree to provide us with the soonest time your packing will be complete so our movers can return to you. You acknowledge and agree that if you are not packed when our movers arrive for your appointment, there may not be an available reschedule time for the same day, and you will receive an “Off-Day College Move” charge of $250 to have your belongings picked up on another day.

You agree that once you’ve rescheduled your pick-up appointment to a new day, you agree that you are able to reschedule free-of-charge as long as it is at least 48 hours (2 full days) before your pick-up appointment. Any rescheduling that takes place within the 48 hours (2 full days) time period leading up to your new pick-up appointment will incur an additional "Rescheduling Appointment Charge."

16. Third-Party Business Information Accessibility

You agree that you will not receive information regarding which affiliate companies and facilities are used while we offer you services. You agree that it is considered a necessity to ensure the safety of movers, customers’ belongings and storage facilities to conceal such information from the general public.

You agree that your belongings will be handled by trusted, well-rated moving and storage facilities (climate-controlled facilities).

17. Business Location

You agree that all in-person business between you and us will take place on the college campus or at a nearby resident location where your belongings are located. You agree that no in-person business will take place between you and us at any other location, such as storage facilities, business offices, etc.

18. Restricted Items

You agree that you will not demand and/or store in your boxes any items that are on our restricted item list, including:

1. Vehicles
2. Gold
3. Cash
4. Food
5. Liquids
6. Jewelry
7. Any kind of real plants with soil in the pot
8. Any illegal item as defined by the United States of America

18. Packing

You agree that if your items are packed in boxes, you have done everything possible to ensure the items are secure and safely stored in the box, especially fragile items. You agree that you will stick our custom designed labels (that we provide to you in your packing supplies) on your boxes so the labels will be visible on every item and/or box(es) that you request our services for.

You agree that you are the only one responsible for packing your items and preparing all items for pick-up day. You agree that you will be charged an “Assisted Packing Charge” of $75 if you request to receive assistance in packing (due to tight schedule of your college’s move out requirements). You agree that this request for assisted packing will need to be made 48 hours (2 full days) before your pick-up appointment day.

If you request this additional packing assistance within the acceptable time period of 48 hours (2 full days) beforehand, our movers will plan to take 30 minutes to provide assistance to you for the additional $75 charge that will be due immediately after the service.

19. Refund Policy

You agree that you will receive a refund if our pick-up service was not able to be performed. In these rare, uncommon cases (in which no reschedule could occur), you agree that the $40 booking fee will be refunded to you. You agree that once you receive your refunded amount, you will find assistance on your own for moving your items with no required action from us.

You agree that if there are any damaged or lost items found upon the delivery of your items by our team, you must notify us within 24 hours after your delivery day in order for a claim to be processed. You agree that any notification of damaged or lost items after 24 hours post-delivery will not be considered by our team. You agree that within 30 days of receiving the claim of the damaged or lost item, we will review your claim, and if your claim is approved, you will be reimbursed $0.60 per pound for the damaged or lost item.

20. Late Cancellation

You agree that you can cancel your order for our services free-of-charge anytime before 48 hours (2 full days) of your pick-up appointment. You agree if you cancel your order for our services entirely within 48 hours (2 full days) of your scheduled pick-up day and do not plan to reschedule or use our services, you will incur a $50 “Late Cancellation Charge,” which will help cover the pre-paid costs we incurred that would have provided you the service.

21. Credit Card Payments

You agree that the monthly charges for our services begin immediately following the pick-up of your belongings. You agree to authorize us to save your credit card information on file, and you authorize us to charge your saved credit card for the required monthly fees for your services as well as any additional fees that you have incurred during pick-up or delivery. You agree that you will not pay with cash or check at any time.

You agree that you remain indebted to us for any balance you owe as a result of invalid credit card information, your inability to provide credit card authorization information to us, and any other reason that prevents us from being paid for providing services to you.

You agree that you will provide another credit card number if the first, saved credit card is invalid or not chargeable by us. You agree that you must pay all required fees before your belongings will be returned to you. You acknowledge and agree that the delivery date of your belongings will be postponed until your balance is paid in full. You agree that if you do not pay your balance in full within 30 days of your originally scheduled delivery date (as communicated to you via email and phone call) and/or you do not return any means of communication with us for 30 days after your originally scheduled delivery date, then you have forfeited your rights of the belongings to us (the belongings will then be owned by us).

22. Auto-Charge Authorization

You agree that by accepting our services, you are authorizing us to automatically charge the credit card that you have provided for all charges related to our services to you, including all-in-one service prices, additional shipping fees, missed or rescheduled appointment fees and any other applicable charge. You agree that the previously stated auto-charge authorization will remain in effect for the duration of your use of our services to you. You agree that the credit card you have provided to us will be charged for any outstanding amounts before the return of the belongings.

23. Pricing

You agree that all prices and fees for our services is accessible for your viewership on our website at any time. You agree that our prices shown include an all-in-one service package of moving, storing and delivering your items to you. You agree that the amount you pay for the services is reoccurring monthly payment until your items are delivered to you. Therefore, you agree that if you need to keep your items in storage longer than anticipated, the additional monthly charges will automatically be incurred on your credit card until the new delivery date of your items.

You agree that the minimum amount of our service prices require four monthly payments. You agree that you do not have to store your items for the full four months, but you do agree to pay the minimum four monthly payments. You acknowledge and agree that we store items during entire seasons: summer, fall, and spring. You agree and acknowledge that these entire seasonal four-month periods is to best assist college students who need our services due to summer break, studying abroad, interning, moving, transferring, etc.

24. Payment

You agree to pay the all-in-one service prices (of monthly payments) provided to you by invoice after your belongings are picked up. You agree that if you request any task of us outside of our normal service shown on our website, we will offer you an additional price that you can accept or refuse. However, you agree the service prices already agreed between you and us will be required at the already agreed upon monthly rate until your items are returned.

25. Late Payments

You agree that there is a $3 a day late payment fee from you for all payments that are passed due. You agree that after 30 days of receiving late payment fees, we will charge your credit card one last time for the full balance owed to us. You agree that if the credit card does not go through and there is no communication from you to us for 30 consecutive days, all of the items will then be in our possession (no longer belonging to you).

26. Storage

You agree that your items will be stored in a third-party climate-controlled storage facility selected by us. You agree that information about the storage facility will not be provided to you due to safety precautions. You agree that you will not be allowed to locate or retrieve your items during the previously set storage time. You agree that there is a $300 “Find Item in Storage Charge” if you request us to find an item for you during the storage period. You agree that if you are unwillingly to pay the $300 “Find Item in Storage Charge,” then you will not retrieve your item until your scheduled delivery date.

27. Shipping

You agree that any shipping services we offer are outside of our all-in-one package service of moving, storing and delivering items. You agree that shipping services are additional payments that you choose to request or not to request of us.

You agree that shipping services are not generally needed by every college student, but instead, are requested by college students who need items shipped long-distance, are transferring after the summer, and other specific instances.

You agree that if you request our shipping services, FedEx will be used to ship your items. You agree that FedEx shipping rates are based by size, weight and final destination.

You agree that our shipping services include $40 per item for us to coordinate logistics to transport each item to FedEx. You agree that in addition to the $40 per item labor cost, you will also pay the FedEx costs required to ship each item to your desired location.

28. Lost or Damaged Items

You agree that we have no liability to you for any items that do not have clear indications of physical damage to the exterior. You agree that we are not liable for internal damage that is concealed within its outer packaging.

You agree that we will take pictures of your items upon pick-up day and again upon delivery day. You agree that if it is found that an item is damaged during our services, we have a business insurance plan set in place to cover damage and/or loss of items.

You agree that any lost or damaged items must be reported 24 hours after your delivery date. You agree and acknowledge that if you do not notify us within 24 hours after your delivery date that an item is lost or damaged, there will be no required action taken by us to review your request and/or compensate your item.

You agree that if you contact us within 24 hours of your delivery date, we have 30 days to review and respond to your claim of any lost or damaged items. You agree that upon approval of your lost or damaged item claim, we will coordinate with our business insurance company to best facilitate your reimbursement.

29. Abandonment

You agree that your failure to arrive at your scheduled delivery day and/or your failure to communicate with us to reschedule your delivery will result in you abandoning the belongings. You agree that even though you abandoned your belongings, you are still responsible for paying the “Failed Delivery Charge” of $125 that is automatically charged on the saved credit card we have on file. You agree that the “Failed Delivery Charge” is necessary to cover the expenses that we incurred by attempting to deliver your items. You agree that the items will be properly stored for 30 days after the “Failed Delivery Charge.”

You agree that we assume ownership of your abandoned property 30 days after your missed scheduled delivery date. You agree that your items will be auctioned off or otherwise sold.

30. Violation of These Terms of Use

If you choose to violate any of the Terms and Conditions that we have listed in these statements, you acknowledge that the first option that we have outlined to you is termination of our services to you. If your specific action of violating our Terms and Conditions requires an escalated response from us exceeding simply the termination of our services to you, the option of legal action against you will be considered when we deem doing so is the most appropriate step forward. If this course of action is taken, you agree to pay all reasonable attorneys’ fees and costs, in addition to any other relief granted to us. We will be entitled to recover from you, and you agree that we will not be liable to you or to any third party for termination of your access to our services as a result of any violation of our Terms and Conditions.

You agree that any violation by you of these Terms and Conditions will constitute an unlawful and unfair business practice, and you consent to us obtaining any relief that we deem necessary or appropriate in such circumstances.

31. Governing Law

The relationship between you and us shall be governed by the laws of Kentucky. You agree to submit solely to the jurisdiction by venue in the state and federal courts in Kentucky and waive any objection to Kentucky’s jurisdiction or venue. Any claim under these Terms and Conditions must be brought within one (1) year after the cause of action arises or the claim or cause of action is barred. In the event of any controversy or dispute between or arising out of or in connection with your use of our website and/or services, then we will attempt, promptly and in good faith, to resolve any dispute. If we are unable to resolve the dispute within a reasonable time (not exceeding 30 days), then either of us may submit the controversy or dispute to mediation. If the dispute cannot be resolved through mediation, then the both of us shall be free to pursue any right or remedy available to them under applicable law.