Return Policy

Return Policy

You agree that you will receive a refund if our pick-up service was not able to be performed. In these rare, uncommon cases (in which no reschedule could occur), you agree that the $40 booking fee will be refunded to you. You agree that once you receive your refunded amount, you will find assistance on your own for moving your items with no required action from us.

You agree that if there are any damaged or lost items found upon the delivery of your items by our team, you must notify us within 24 hours after your delivery day in order for a claim to be processed. You agree that any notification of damaged or lost items after 24 hours post-delivery will not be considered by our team. You agree that within 30 days of receiving the claim of the damaged or lost item, we will review your claim, and if your claim is approved, you will be reimbursed $0.60 per pound for the damaged or lost item.