FAQs

When will my movers arrive?

Can I add more items to my order on pick-up day?

Can I leave my boxes outside of the dorm room?

What do I do if I am not available to meet the movers?

What if I need more time to pack when the movers arrive?

I missed my scheduled meeting with the movers. What do I do?

What do I do if I need to change my pick-up address?

Are there items you will not store?

Where is the storage facility?

Are your storage facilities pest-controlled?

What is the temperature of the storage unit?

What if I have items that I need special accommodations for?

Can I rent a storage unit?

Can I get my belongings out of the storage facility?

Do I have to store my belongings for a full 4-month period?

How do I schedule delivery?

Can you deliver my belongings to an off-campus location?

Where is my delivery?

I do not see my item listed online. How do I know the service price?

How much does it cost to store an out-of-box item?

Why is there a booking fee?

Why is there a minimum of 4 months to use your all-in-one service?

Will I be billed more if I store my items longer than 4 months?

Can I receive a discount if I only need 3.5 months of storage?

How do I cancel my service?

What if my credit card declines and I miss a monthly payment?

Is there a late fee charge if I miss a monthly payment?

What if my credit card continues to decline, and I do not pay?

I have my items in storage, and I chose to transfer colleges. Can you ship my items to me?

When is the soonest you can ship my items?

What shipping service do you use?

Can I ship internationally?